When you’re in the market for joinery services in Edinburgh, sifting through reviews can be an essential step in making an informed choice. With years of experience in the field, I know how crucial it is to read between the lines of these reviews. Here are key aspects to focus on:

Authenticity and Detail

Genuine reviews often contain specific details about the project, the joiner’s approach, and the outcome. Look for reviews that go beyond generic praise and provide insights into the customer’s experience.

Consistency in Quality

Check for consistency in what past clients say about their work quality. A reliable joiner in Edinburgh should have a track record of delivering high-quality results, and this should be reflected in their reviews.

Communication and Professionalism

Good communication is crucial in any project. Reviews that highlight a joiner’s professionalism, punctuality, and ability to keep clients informed are indicators of a dependable service provider.

Handling of Challenges

Every project can face unforeseen challenges. Look for reviews that mention how the joiner handled difficult situations. A joiner who can navigate challenges effectively is invaluable.

After-Service Care

Reviews that mention after-service care, such as follow-ups or handling any post-installation issues, are indicative of a joiner who takes full responsibility for their work.

Value for Money

While cost should not be the sole deciding factor, reviews that talk about getting good value for money can be a good sign. It suggests that the joiner provides quality work at a reasonable price. Check out out article exploring how much does a joiner cost per hour in Edinburgh here.

Time Management

Timely completion of projects is important. Look for reviews that specifically mention adherence to timelines. Delays can happen, but a professional joiner should manage and communicate these effectively.


If you require specific joinery work, like bespoke furniture or unique fittings, look for reviews that mention similar projects. This can give you confidence in the joiner’s ability to handle your specific needs.

Variety of Projects

Diverse reviews indicating a wide range of projects suggest versatility and adaptability. A joiner who has successfully completed various types of projects is likely to have a broad skill set.

Local Reputation

Lastly, pay attention to mentions of a joiner’s reputation in Edinburgh. A well-respected joiner in the local community is often a reliable choice.

Remember, while reviews are important, they are just one piece of the puzzle. Combine what you learn from reviews with your own direct communication with the joiner to make a well-rounded decision. Also, check out our article answering the question; what are the best bespoke Joinery companies in Edinburgh?